Products
For All Your Business Needs
At CY Global Connects, we understand the importance of having the right products, tools, and materials to optimize your business processes. For this reason, we have established partnerships with various organizations, enabling us to provide your organization with significant savings on numerous business essentials. Our extensive product range includes office supplies, promotional items, facilities, housekeeping, and printing needs, all selected to meet industry standards and offer the highest quality. Our products are designed to not only streamline your workflow but also increase your overall productivity. Shopping with us means all your business essentials are available under one roof, making your experience quick and effortless. Our dedicated team prioritizes providing outstanding customer service. Your satisfaction is always our top priority. At CY Global Connects, we are your one-stop solution for all your business needs.
Frequently Asked Questions
Product Fulfillment & Shipping Delivery Orders
Our team would like to inform you that the fulfillment times for our products are dependent on the manufacturer receiving your order and shipping the product out accordingly. The specific time frames may vary depending on the product selected. Additionally, please keep in mind that shipping times are determined based on your location and your chosen shipping or packaging specifications. We strive to provide accurate estimates to ensure your order is handled with care and delivered promptly. Please let us know if you have any questions or concerns regarding your order fulfillment and shipping.
We work with an on-demand order fulfillment company with facilities worldwide!
Before getting in touch with us, please help us out by doing the following:
– Check your shipping confirmation email for any mistakes in the delivery address.
– Ask your local post office if they have your package.
– Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise— If you’re expecting a home delivery and you know you won’t
be home to accept it, use an address where you know you’ll be!
If the shipping address was correct, and the package wasn’t left at the post office or at your
neighbor’s, get in touch with us at info@cyglobalconnects.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order,
but the new order would be at your expense.
We are proud to inform you that we have an esteemed partnership with reliable, high-quality manufacturers. With numerous locations worldwide, we ensure that your orders are processed and shipped from the facility that can cater to your needs and preferences most efficiently. We aim to provide our clients with the best service and experience possible by working with partners who share our values of excellence, efficiency, and timely delivery. Therefore, you can rest assured that your orders will be handled with utmost care, and your expectations met to your complete satisfaction. Thank you for trusting us with your business needs, and we look forward to serving you.
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@cyglobalconnects.com.
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@cyglobalconnects.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Product disclaimers: Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.
You may notice some discoloration or off-white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology.
In addition, inks used are water-based and eco-friendly. If you receive a product with a mark – please wash it before reporting a problem.
Thank you for your interest in our products/services. At this time, our policy does not include returns and exchanges. However, we are committed to providing you with the utmost satisfaction and value. It is our endeavor to address any concerns you may have with your order in a timely and professional manner. Therefore, we kindly request that you contact us at info@cyglobalconnects.com if there is an issue with your order. We appreciate your understanding and look forward to serving you.
Refunds are on a case by case situation and only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us immediately within 2 business days of shipment delivery. Email us at: info@cyglobalconnects.com with photos of the wrong/damaged items, and we’ll sort that out for you.
At this time, we don’t offer exchanges.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@cyglobalconnects.com within 3 days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!